Legal

Privacy policy

What data is collected, on what basis, where it is processed, and the rights you hold.

Entity: SAITS GmbH
Seat: Baarerstrasse 79 · 6300 Zug
Contact: business@saits.ai

What we do with data

01
What is collected
Contact details you send us, the content of your enquiry, and standard technical data from the website.
02
On what basis, and where
Processing rests on your enquiry or a contract, and runs in European regions under GDPR and the Swiss DSG.
03
Retention and sub-processors
Data is kept only as long as the enquiry or the contract requires, and every sub-processor is named in the contract before any data reaches it.
04
Your rights
Access, correction, deletion, restriction and objection under GDPR and Swiss data protection. Write to business@saits.ai.

Processing

The four functions of this website

This website has four places where you actively send us data. For each one, this page sets out what we use the data for, which data that is, and who receives it.

Tony — the chat on this website

Purpose: Answering your questions about automation and assessing whether a process you describe can be automated.
Data: The text you type into the chat, the chosen language and a randomly generated session id. The session id sits in your browser's sessionStorage and ends with the session. We do not ask for contact details in the chat; whatever you volunteer is processed along with it.
Recipients: SAITS Cockpit as the operating platform (hosted in Europe) and Anthropic as the provider of the language model that produces the answer. If you start a potential analysis from the chat, the transcript is additionally filed as a note in the Twenty CRM.
Retention: The transcript is processed for the duration of the session and stored permanently only if you use it to raise an enquiry or a potential analysis.

Contact form

Purpose: Handling and answering your enquiry.
Data: Name, company, e-mail address, your message and your consent. The form contains a hidden field for spam protection that humans do not fill in.
Recipients: The enquiry is sent as an e-mail to business@saits.ai, created as a lead in the Twenty CRM and triggers an internal notification in our Mattermost channel. We operate all three systems in Europe or Switzerland.
Retention: As long as handling your enquiry and any follow-up correspondence require.

Ordering an offer

Purpose: Concluding and performing the contract, invoicing and scheduling the appointments.
Data: Company name, street, postcode, town, country, optionally the VAT number, the contact's name, e-mail address, optionally a phone number, the chosen offer and your acceptance of the terms.
Recipients: SAITS Cockpit as the operating platform, bexio for issuing and sending the invoice, and an e-mail service for the access and invoice mails. Once payment arrives, appointment booking is unlocked in your cockpit room.
Retention: Contract and invoice data is kept for the statutory retention periods.

Booking a call with Cal.com

Purpose: Arranging a call when you choose “Book a call”.
Data: Name, e-mail address, the chosen time and whatever you choose to add in the booking form. The Cal.com booking window is only loaded when you reach for the button (pointer over it, keyboard focus) or click it; before that the website makes no connection to Cal.com.
Recipients: Cal.com, Inc. as the scheduling service that processes the booking and sends the confirmation, and SAITS to prepare the call.
Retention: As long as preparing, holding and following up the call requires.

This page describes what the website does technically. It does not replace legal review of an individual case.

Questions about privacy?

Write to business@saits.ai and we will answer in writing.

Write an e-mail Book a call

SAITS GmbH · Baarerstrasse 79 · 6300 Zug · Schweiz
business@saits.ai · +49 7071 7541558

What is collected

On what basis, and where

Retention and sub-processors